Last Updated: September 21, 2026
At AsimIntercheap, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the following Refund and Returns Policy before requesting a return or refund.
Returns
We accept eligible returns for products that are unused, undamaged, and in their original condition and packaging. Return requests should generally be submitted within 30 days of receiving your order.
To request a return, please contact our customer support team with your order number, the reason for the return, and relevant photos or other information if requested.
Products that have been used, damaged after delivery, altered, or returned without their original packaging may not qualify for a return.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, incomplete, or different from the product you ordered, please contact us as soon as possible after delivery.
We may request photographs or other information to verify the issue. After reviewing your request, we may offer a replacement, replacement part, refund, or another appropriate solution depending on the circumstances.
Non-Returnable Items
Certain products may not be eligible for return for hygiene, safety, personalization, or other practical reasons. This may include personalized products, opened or used hygiene-related products, digital products, downloadable products, gift cards, and products specifically identified as non-returnable on their product page.
Refunds
Once we receive and review your returned item, we will notify you whether your refund has been approved.
If your refund is approved, the applicable amount will generally be refunded to your original payment method. The time required for the refund to appear in your account may depend on your payment provider or financial institution.
Shipping charges may be non-refundable unless the return is the result of an incorrect, defective, or damaged item received from us.
Return Shipping
Unless the return is due to an incorrect, defective, or damaged product, the customer may be responsible for the cost of returning the product.
We recommend using a trackable shipping service when returning an item. AsimIntercheap is not responsible for returns that are lost or damaged during return shipping before they reach us.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing the order. We will try to accommodate cancellation requests before the order is processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible and the standard return process may apply.
Late or Missing Refunds
If you have been notified that your refund has been issued but you have not received it, first check your bank account or payment provider.
You may also contact your bank or card provider, as processing times can vary. If you have completed these steps and still have not received your refund, please contact our customer support team.
Exchanges
Where available, eligible products may be exchanged for another product or replacement. Exchanges may depend on product availability and the reason for the exchange.
If the requested replacement is unavailable, we may offer a refund or another suitable solution.
International Returns
For international orders, return shipping, customs charges, duties, taxes, and other costs may apply depending on the destination country and reason for the return.
Customers should contact us before sending an international return so that we can provide the appropriate return instructions.
Refund Eligibility
Refunds and returns are subject to the conditions described in this policy. We reserve the right to review each request individually and determine whether the product meets the applicable return requirements.
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under the laws applicable to your purchase.
Contact Us
If you have questions about returns, refunds, exchanges, or your order, please contact us.
AsimIntercheap